mbryson
NAXJA Forum User
- Location
- Woods Cross, UT
One of the most F**$## customer service experiences I've ever had.
'96 Jeep Grand Cherokee--Catalytic converter recall. I'd replaced before the recall was issued and they have a reimbursement program. Sounds reasonable. I provide proof or purchase and they give me HALF of what I paid because I didn't get it done at a Chrysler/Jeep dealership. Nevermind that I only paid HALF of what it cost at the Chrysler/Jeep dealership to have the work performed. So I get $92 back from Chrysler............ wow, I'm not sure what to spend that all of that on. It's not the $$ that make me pissed, it's the principle. There's no legal leg to stand on as in a Recall, Chrysler makes their own rules. As long as they abide by those, they're 'legal'. It's a customer service issue, now.
I've invested $200 of my money and about 8-10 hours of my personal time finding bank records and proving expenses to get F*$#ed at the end. Thanks mucho, Dr. Z
BEWARE of your dealings with Chrysler..........
{my axe is ground and that's all I have to say about this subject}
'96 Jeep Grand Cherokee--Catalytic converter recall. I'd replaced before the recall was issued and they have a reimbursement program. Sounds reasonable. I provide proof or purchase and they give me HALF of what I paid because I didn't get it done at a Chrysler/Jeep dealership. Nevermind that I only paid HALF of what it cost at the Chrysler/Jeep dealership to have the work performed. So I get $92 back from Chrysler............ wow, I'm not sure what to spend that all of that on. It's not the $$ that make me pissed, it's the principle. There's no legal leg to stand on as in a Recall, Chrysler makes their own rules. As long as they abide by those, they're 'legal'. It's a customer service issue, now.
I've invested $200 of my money and about 8-10 hours of my personal time finding bank records and proving expenses to get F*$#ed at the end. Thanks mucho, Dr. Z
BEWARE of your dealings with Chrysler..........
{my axe is ground and that's all I have to say about this subject}