- Location
- Westminster, SoCal
OK, so I've had a set of Oakley Jackets for a while now. About 2.5 years ago the coating on the frame bubbled and popped and started flaking exposing in the process the actual frame. So I called their service number, paid them $50 or so and they replaced them for me (I was out of warranty). Anyways, I considered that to be a one of a kind problem as I've never had good shades bubble up and blister and peel on me.
And now.... about 2.5 years later it's doing the same thing!! This is pissing me off big time! I called Oakley and they explained to me very politely that the model that I have has been discontinued and they no longer have parts for them. They are not even willing to offer me a discount on a new pair? To me this is clearly a problem in materials/manufacturing process as both pairs have suffered from an identical failure after just over 2 years..... I told them that I want to buy another set but I was wondering if they could offer me any sort of a discount. Their response was stunning: "I understand where you're coming from sir, but there is nothing we can do for you. Bye".
I must say that that's not a response I was expecting.
And now.... about 2.5 years later it's doing the same thing!! This is pissing me off big time! I called Oakley and they explained to me very politely that the model that I have has been discontinued and they no longer have parts for them. They are not even willing to offer me a discount on a new pair? To me this is clearly a problem in materials/manufacturing process as both pairs have suffered from an identical failure after just over 2 years..... I told them that I want to buy another set but I was wondering if they could offer me any sort of a discount. Their response was stunning: "I understand where you're coming from sir, but there is nothing we can do for you. Bye".
I must say that that's not a response I was expecting.