Don, if you don't like your bumpers, call me on the phone, send me some pictures of the problems and we will take care of it. But you have to give us the oppertunity to make things right, or there is nothing we can do. I would be extremely interested in seeing your pictures! We don't send out booger welds.
I am not sure if everyone here reliezes that our shop is only 2 full time employees (myself and Daryl). Currently we have 2 another guys working for us, but we have history of slowing down for 3 months in the fall and we have to cut back to just the two of us again (not because we want to be rich, but because we want to stay in business!). I absolutely wish we could afford more employees! I would jump on it in a heart beat if it would not cripple our company in the long run. We are in a very akward growing position (just like we were about 3 years ago) and we are busting at the seems. In the past we have been fast to act on adding employees only to have to let them go when the dust settles and be back fighting to pay our bills. With the way the economy is currently, we have to make a more conservative approach to this.
There are three things available to a customer. Price, Quality, and Time. You have to choose 2 and from what we have gathered from doing this for so many year is our customer base wants Good prices and high Quality. That means it's going to take time! We can't just hire an 18 year old kid to start welding together your product, because we are known for our quality and we are unwilling to compromise that.
I apologize to anyone that has had to wait longer then estimated. We do our best to get stuff out as soon as we can. The last 6 weeks have been really rough and we have been late because of the shop move, however we are catching up and we will be back on our 12-15 business day wait in a matter of a couple weeks.
I would also like to apologize to anyone that is upset at us for going to South Dakota next week. Daryl and I only get 3 weeks of vaction time per year and take this as wheeling trips because that is what we enjoy. However, our shop is NOT shutting down while we are gone! We have people that will be here to continue to build your product and get it out the door.
If you have questions or concerns about your current order or a future order of if you would just like to hear my sweet voice, feel free to contact me directly! (I will be gone from 6/19-6/28)
Brian 269-353-1184