LONG Discourse on why NOT to buy from Rusty's Offroad

How many think I am an @$$]-[()[_E for posting this?

  • You are a total @$$]-[()[_E!!

    Votes: 24 19.5%

  • You are a puckered sphincter

    Votes: 24 19.5%

  • You are a bit of an @$$]-[()[_e - but still on to something

    Votes: 34 27.6%

  • This info should be shared and you are not an a-hole

    Votes: 54 43.9%
  • Total voters
    123
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LilRedRover said:
I am one that has had good and bad experience with rustys, but what this guy is saying is inexcuseable... if any of you guys were in his position, you would be mad as hell too... I would send every bit of the product back on their dime and get a full refund and go elsewhere
Click to expand...

Send it back.....all you will get is store credit, this is the only beef I have with Rusty's.
 
I ordered some tow hooks with brackets from Rusty and all I got was the hooks. They arrived in a timely fashion, just no brackets. So I called him up and inquired about it, he said apologized a number of times, and sent me the brackets within the next couple days. I ordered a 2" BB w/BPE from Rocky Road and was sent 3" of coil spacers (score!) and a new "universal" set of BPEs. I installed the shackles with a friend and it took us like 6 hrs between my 9 year old stock shackles being stubborn and the brand new RRO shackles being just barely off in measurements. We had to crank the shackle with a pry bar while prying the spring over towards the shackle to get it all to line up. Fit was off just a little, but they're beefy, provided the lift have given me no problems since. The spacers went on no problem of course, but the BPEs caused us some serious hassle. I went to a fender trimming party and we couldn't get the bar pin off the original shock (not RR's problem) so we cut it off seeing as to how it was a bar pin eliminator kit I was installing. After getting the shock paired up with the first BPE, we went to install it and it didn't fit. We tried all the other ones and none of them lined up with the holes. Maybe my 96 uses differently spaced bar pin holes or maybe they just didn't take the time to measure an actual XJ, who knows. Anyways, we had to send someone out to pick up a new bar pin and he heventually had to pick up a cheapo $15 shock to get the pin from it. I called RRO and was told it was a universal kit. I said its not so universal, it doesn't fit my XJ. The only answer I got was to send it back, on my dime, and pay them a 20% restocking fee and they'll gladly take it back. After doing the math, I realized I'd only be actually getting like $7 back. As such, I will be avoiding Rocky Road. Others may get good service, and I think the products are beefy, but I won't be going back.
 
two comments:

1) You aren't a true XJ'er until you have a Rusty's story. Most of us have one, all make great campfire discussion and all would agree, shortcomings included, Rusty is a helluva nice guy. His creative excuses are things of legend goind back 8-10 years.

2) Why the fawk didn't you just order from Joe? Tried to save some money on the whole deal huh? While the local guy won't beat the mail order guys, especially if sales tax is involved, the value of keeping a good relationship locally far outweighs the money saved. You spent $500 on shipping and whatever hassle of not having your rig for weeks. I guarantee that a local guy would have got it right and been within a 100-200 bucks of the mailorder on an order that size.

If I saw you walk into my shop and wanted to pay me to install your parts that you didn't source from me, you would immediately be branded "cheap asshat" and I would have added a couple hours of labor to the bill just out of principle.

SeanP
 
LOL! Joe is very forgiving...he could have had me for lunch over this but, instead, now has a customer for life. This is what I mean by legendary service.

Good advice and from now on, it is local all the way. For the record, I had Joe source new sliders and do the install for me FLAWLESSLY! Good deal too...

Best regards....
Cheap Asshat - formerly known as revnitsudyak :D
 
BRIANHO13 said:
Send it back.....all you will get is store credit, this is the only beef I have with Rusty's.
Click to expand...
thats why you read the fine print. if you dont agree, dont buy.
i ordered a 3" lift from rusty on a sat night had most of it that tuesday and the other spring arrived the next day. the missing spring was a ups screwup not rusty. i will do business with him again and i tell friends with jeeps about him as well. next purchase will be a 2" lift for my wj.
 
titan4u2c said:
Who's to say Rusty lied?
Click to expand...

That'd be Rocketman.
Two posts above yours.:D
 
Can't we all just get along.... if you order something from rustys, expect it to be wrong the 1st time and probably a little late... after you order something from rustys complain about your experience until the next time you order something else... ordering from rustys is like building your heep... it's all a vicious cycle
 
You know this post reminds me of something...

...I gotta give Rusty a call and place an order on a few things.

:cheers:
 
IMO...this entire subject matter rubs...EVERY TIME IT COMES UP.
 
Just placed an order a couple of weeks ago for a Flowmaster cat-back system from Rusty's. Took a little longer than expected, but it was a problem with UPS (they sent it to UPS, and UPS just felt like not scanning it for a couple of days). I called Rusty's and explained the situation, to which the lady I spoke with was immediately on the phone with UPS trying to figure out what happened. She called me back with in 15 minutes and had everything straightened out. Product came two days later.

Only other problem I ran into was one of the pieces they sent me was 1 inch too short, so I had to go get some pipe and make my own piece. Other than that, no problems at all. I'm pretty satisfied with their service and their products. From what i've read on here, it's hit and miss with the service from Rusty's.
 
Fore Wheeler said:
IMO, if it wasn't for guys like Rusty, there would be no NAXJA.

read: Rusty's off road = NAXJA sponsor.

don't bite the hand that feeds ya.
Click to expand...
X2
And everytime this subject comes up, it bears repeating that Rusty was one of the very first companys to start building XJ stuff.

Rusty will still get my money.

Rev
 
So sponsorship dollars should equal NAXJA protection from forum users opinions? That's an interesting concept :gag:
 
are you gonna squirt a little tear or what? yah know what rustys makes a decent product for a decent price... if you're that G-D picky spend big bucks for big names parts... I myself am like Rev Den and several others... I'll buy more parts from them... probably not their steering setup next time around, but skids and springs are decent
 
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