LONG Discourse on why NOT to buy from Rusty's Offroad

[JKTXJ]

No tears here, I quit buying Rusty's stuff years ago. If you like Rustys, great.. I am not telling you to quit buying his stuff. Don't take it so personal that I gave Rusty's a , it's just an opinion I have from years ago of dealing with him. And really, if you are so tired of Rusty's posts.. skip it already. It's not as if you were lured in by a misleading subject line.

 

[LilRedRover]

No tears here, I quit buying Rusty's stuff years ago. If you like Rustys, great.. I am not telling you to quit buying his stuff. Don't take it so personal that I gave Rusty's a , it's just an opinion I have from years ago of dealing with him. And really, if you are so tired of Rusty's posts.. skip it already. It's not as if you were lured in by a misleading subject line.

tears comment wasn't directed toward you I would have made use of the "quote" feature we love so much... as for rustys, your opinion is your opinion and mine is mine...

 

[edgreeson65]

I never had a problem w/ rusty's, I always got my product on time. Sorry to hear about your bad luck. Rusty's 8" long arm kit, steering box brace, track bar mount brace, custom front bumper, transfer skid plate, tow hooks, d30 skid plate, and rocker protection-ordered most things seperate and never had a problem, Rusty's makes good products as far as I have seen.

 

[bamajeepjunkie]

i've alway's liked dealing with rusty, i hate this happened to you. maybe he does not know what is going on in his shop? i like his suspension parts never bought anything else from him though. the shipping seems to be higher from the web site. p.s. never had much luck with u.p.s. $$$$$$$

 

[zachxj01]

i just got my dif guards from there in less then a week and they are fine i guess i lucked out

 

[Ramsey]

i just got my dif guards from there in less then a week and they are fine i guess i lucked out

why the hell did you you dring this :rattle: fest back up

 

[HaleYes]

why the hell did you you dring this :rattle: fest back up

X2

Somebody lock this biach up.

 

[87manche]

But I need to vote in it!

 

[Big Red]

two comments:

1) You aren't a true XJ'er until you have a Rusty's story. Most of us have one, all make great campfire discussion and all would agree, shortcomings included, Rusty is a helluva nice guy. His creative excuses are things of legend goind back 8-10 years.

2) Why the fawk didn't you just order from Joe? Tried to save some money on the whole deal huh? While the local guy won't beat the mail order guys, especially if sales tax is involved, the value of keeping a good relationship locally far outweighs the money saved. You spent $500 on shipping and whatever hassle of not having your rig for weeks. I guarantee that a local guy would have got it right and been within a 100-200 bucks of the mailorder on an order that size.

If I saw you walk into my shop and wanted to pay me to install your parts that you didn't source from me, you would immediately be branded "cheap asshat" and I would have added a couple hours of labor to the bill just out of principle.

SeanP

So true. Live and learn man. Get gears and lockers from Randy's Ring and Pinion or stay local, especially if these are the people that are going to install you stuff. Companies are in the business to make $, and will fight for your business and try to keep the locals happy so you come back.

I know this has been raised a few times.....but why in the hell did you send back the 29 spline ARB? You go with high $ stuff like a ARB, etc and then you don't 1st order the 29 spline, but you send it back when making at least a 20%+ stock upgrade is a mear junkyard axle shafts pulling experience away??? That makes no sence. Before you shell out your $ anymore, read all you can on this website to school you on XJs and 4 wheeling in general, have a clear plan and try to make wise decisions. While Rusty might have been wrong, especially with his customer service handling, you also made the wrong decision by 1st not staying local and getting the 4x4 place who is going to install your stuff get your stuff and price match, as well as returning a 29 spline 8.25 locker, I cannot understand that. Why??? :nono:

Troy

 

[hotelfinder]

Rustys shipping rates are a rip off.... they are triple or more of what they should be IMOH

 

[SanDiegoXJ]

Hehe, I love how you guys get all riled up over this crap. :doh:

Look, unless the guy is a total whack job, he has to be doing something right or he'd be out of business. I assume, from what I know about him, Rusty's is a small shop. Small shops have pros and cons to them. One of the biggest cons is a small inventory and consequential drop shipping and back ordering parts. On the flip side, they do tend to offer more personalized service. However, with personalized service means constant and/or personal interaction and nobody want to tell somebody when they just screwed them by making a mistake. So when a small shop blows it and gets into a predicament they can't handle, they tend to try and brush it off until they can seem like the good guy.

From what you've said I would tend to believe that Rusty doesn't have the best business practices. But then again, I don't think most people have the best business practices. Besides, screw mail order...support your local economy! :cheers: