- Location
- NE Indiana
I filed this complaint with the BBB just now...
"I ordered Direct TV through Frontier because Frontier was raising their rates in our area. I made my order of One HD DVR, Two HD receivers, and on standard receiver. I was told that the DVR and one HD receiver was included and I had to pay $100 for the extra HD receiver. I agreed to that at the time because that what I was told it would take for the extra HD receiver.
Upon receiving my equipment from the installer, I was told that I was getting one HD DVR and three HD receivers. He told me that because of my local channels all of my receivers needed to be HD. I asked him why I had to pay for the extra HD receiver if I was getting all HD receivers and he told me that he didn't know and I should call.
I called Direct TV a day or two later, I didn't write down the extact dates, I'm sure Direct TV knows. I asked them about this issue. My point being that if I would've just ordered the one HD DVR, one HR receiver, and two standard receivers, I wouldn't have had to pay for the extra HD receiver. When the receivers were installed I would've been automatically upgraded to the HD receivers due to needed them for my local channels. Also I was never informed of any options or exceptions based on receivers for local channels. Both the person that I spoke with and their supervisor told me that the order information showed that I was getting all HD receivers and there was no mention of the standard receiver. They could not explain why I was charged for one receiver and not both, finally telling me that they were not going to refund my money because I got a deal not having to pay for the third HD reciever (fourth counting the DVR). They told me that Frontier messed up in the order and there was no mention of a standard box.
I called Frontier. They explained to me that they could see my original order in their records and it showed that I ordered one HD receiver, two HD receivers, and one standard box. Frontier had no idea that all receivers in my area were upgraded to HD for the local channels. Frontier did not understand why I couldn't have ordered two standard receivers and not been charged the extra $100. They also stated that even though they collected the $100 for the receiver, that money was sent to Direct TV and only Direct TV could refund.
I called Direct TV back. After nearly an hour on the phone with them, Direct TV finally admitted that I could've ordered the two standard boxes and not been charged the extra $100. They did not admit this before. However, all sales are final and they couldn't refund my credit card nor could they issue me a credit. They also told me that I could've done something either when the tech brought the boxes out, which I didn't know then what I know now or before the 15 day satisfaction period was over. I also can't cancel my service without paying over $400 bucks. The 15 day satisfaction period was over on March 23rd.
I feel like they owe me the $100 because if I hadn't ordered the extra HD receiver, I would've got it anyways without paying extra. They don't agree and I don't think its fair business practice."
mac 'so pissed I can't see straight' gyvr
"I ordered Direct TV through Frontier because Frontier was raising their rates in our area. I made my order of One HD DVR, Two HD receivers, and on standard receiver. I was told that the DVR and one HD receiver was included and I had to pay $100 for the extra HD receiver. I agreed to that at the time because that what I was told it would take for the extra HD receiver.
Upon receiving my equipment from the installer, I was told that I was getting one HD DVR and three HD receivers. He told me that because of my local channels all of my receivers needed to be HD. I asked him why I had to pay for the extra HD receiver if I was getting all HD receivers and he told me that he didn't know and I should call.
I called Direct TV a day or two later, I didn't write down the extact dates, I'm sure Direct TV knows. I asked them about this issue. My point being that if I would've just ordered the one HD DVR, one HR receiver, and two standard receivers, I wouldn't have had to pay for the extra HD receiver. When the receivers were installed I would've been automatically upgraded to the HD receivers due to needed them for my local channels. Also I was never informed of any options or exceptions based on receivers for local channels. Both the person that I spoke with and their supervisor told me that the order information showed that I was getting all HD receivers and there was no mention of the standard receiver. They could not explain why I was charged for one receiver and not both, finally telling me that they were not going to refund my money because I got a deal not having to pay for the third HD reciever (fourth counting the DVR). They told me that Frontier messed up in the order and there was no mention of a standard box.
I called Frontier. They explained to me that they could see my original order in their records and it showed that I ordered one HD receiver, two HD receivers, and one standard box. Frontier had no idea that all receivers in my area were upgraded to HD for the local channels. Frontier did not understand why I couldn't have ordered two standard receivers and not been charged the extra $100. They also stated that even though they collected the $100 for the receiver, that money was sent to Direct TV and only Direct TV could refund.
I called Direct TV back. After nearly an hour on the phone with them, Direct TV finally admitted that I could've ordered the two standard boxes and not been charged the extra $100. They did not admit this before. However, all sales are final and they couldn't refund my credit card nor could they issue me a credit. They also told me that I could've done something either when the tech brought the boxes out, which I didn't know then what I know now or before the 15 day satisfaction period was over. I also can't cancel my service without paying over $400 bucks. The 15 day satisfaction period was over on March 23rd.
I feel like they owe me the $100 because if I hadn't ordered the extra HD receiver, I would've got it anyways without paying extra. They don't agree and I don't think its fair business practice."
mac 'so pissed I can't see straight' gyvr
