although im not a fan of smittybuilt, i have to say their customer service is above excellent. i thought i would have to use a few choice words with them but they were really easy to work with. they sent me a new winch along with a prepaid shipping tag to return the broken winch, all free of charge.....twice.
Do they ship to remote wooded locations 20 miles from the nearest paved road? I'd love to see a UPS truck on 40's