Price wise Fed-ex wins, in every other way. A herd of goats would be better.
Fed-ex can't find anything that doesn't have large flashing signs in front the door. My damage rate is about three times as high, and the people that answer their phones are aasshats of the highest order.
I ordered some drive shafts, and the shipper only used Fed-ex, and wouldn't ship them to me at work. So I got stuck with home delivery. I live on the first block past the East-West split in my town. My street address is 6 East. 6 West is four houses to the west of me. Fed-ex misdelivers my driveshafts there, and tells me that they were signed for. When I got the proof of delivery it was signed by D.River. Hmmm, thats not my name, and the guy at 6 west is named Glenn. Wait, just a second..... D.River, that driver.. F-ing tool signed it Driver when noone was home.
So the shipper sends me a second set of shafts as we attempt to crawl through the claims process, better known as Black Hole of Calcutta. The second rear arrives at my house. And its bent about 15 degrees. The asshat at claims, asks 'do you think it can be repaired'.
Finally on the third try, seller finally sends shafts to my work, and sends it through two day Express. And an actual professional driver delivers it, intact.
When I was reaming my account rep about the situation, I told him just because you changed the name on the outside of the truck, doesn't mean you solved the problem in the truck.
Another Fed-ex ground story. I recieved a box damaged(suprise). There is a note on it, saying 'sorry we damaged your package, entire contents are enclosed' Box was completely empty. They never found the parts that were originally in the box.
Their OSD department is a bigger joke. My dock boss calls me and tells me that Fed-ex is dropping off the motors we ordered. I went out and found four brand new electrical motors for compressors. Made by Dayton Electical. They weren't in boxes and had no addresses on them. We didn't order any motors. I called Fed-ex, and OSD told me that since they were out of the box, the OSD guy, figured they were our motors cause they said Dayton on them, and Dayton is part of our name. We don't sell or service electrical motors, we are in construction supply. Fed-ex wouldn't come back out and pick them up either.