FunkRider
NAXJA Forum User
- Location
- Whitecourt, Alberta
I ordered an 8.8 swap kit plus an 8.8 diff cover April 13. A week later I wondering why my order status had not changed at all then I got a paypal request from RSS looking for more money for Canadian shipping. Fine, this was around the time when they were launching the new website. I hope the new site makes this clear to Canadian customers BEFORE they purchase. For me it was not a big deal but I can see people being upset but I can see people getting upset about it.
My order status changed to shipped as of April 22. A week or so later I received a box containing 2 U-bolts and 2 shock tabs. I call up RSS and it was explained to me that the shipping is limited to 20lbs per box, the order would be split up and I should receive the other boxes soon. I asked the person on the phone to call me back after making sure everything from my order had been shipped. Never received a call.
A day or two later I got the spring perches and leaf spring plates. They are beautifully crafted works of beefy art. I assumed the Diff cover would be along shortly. I waited. Drove to Texas and back. Waited. Drove to Portland Oregon ( drive truck for a living) and waited some more. Still no diff cover.
May 23rd I send Dan an email. The next day he replied saying it was forwarded to the sales Manager whom he would speak with in the morning. No email from Ramsey the sales manager at RSS. I emailed Dan on May 27th asking if there was any news about my Diff cover. Dan replied "Hey Ian, I told Ramsey to send another, he will be in tommorrow and I can get you the tracking #..."
After not hearing anything I sent ANOTHER email to Dan on June 12th asking what the status was. I got an email from Ramsey June 13th
"Ian,
Dan Forwarded this email to me. Is there anything done to the Differential Cover such as counter sunk holes or a drain plug? I do no have your address, If you please could give me that I will have you cover on the way today with a tracking number as well. If there is anything else you may need for your build please let me know.
Best Regards,
Ramsey McKnight
Sales Manager
RuffStuff Specialties
916.600.1945"
I replied with all the info he requested. Waited. On June 22 I sent Ramsey an email asking for an update or tracking number. I have yet to hear back from Ramsey.
June 26th I sent Dan an email explaining that I have not herd back from Ramsey after giving him the info he requested.
I'm out 95USD on this diff cover that I ordered 50days ago. I told Dan in one email that I did NOT want to leave bad feedback anywhere. Firstly I blame Ramsey for not getting back to me more than once. I know Dan is likely VERY busy but I also put blame on him for not making sure Ramsey made things right after dropping the ball the first time.
My order status changed to shipped as of April 22. A week or so later I received a box containing 2 U-bolts and 2 shock tabs. I call up RSS and it was explained to me that the shipping is limited to 20lbs per box, the order would be split up and I should receive the other boxes soon. I asked the person on the phone to call me back after making sure everything from my order had been shipped. Never received a call.
A day or two later I got the spring perches and leaf spring plates. They are beautifully crafted works of beefy art. I assumed the Diff cover would be along shortly. I waited. Drove to Texas and back. Waited. Drove to Portland Oregon ( drive truck for a living) and waited some more. Still no diff cover.
May 23rd I send Dan an email. The next day he replied saying it was forwarded to the sales Manager whom he would speak with in the morning. No email from Ramsey the sales manager at RSS. I emailed Dan on May 27th asking if there was any news about my Diff cover. Dan replied "Hey Ian, I told Ramsey to send another, he will be in tommorrow and I can get you the tracking #..."
After not hearing anything I sent ANOTHER email to Dan on June 12th asking what the status was. I got an email from Ramsey June 13th
"Ian,
Dan Forwarded this email to me. Is there anything done to the Differential Cover such as counter sunk holes or a drain plug? I do no have your address, If you please could give me that I will have you cover on the way today with a tracking number as well. If there is anything else you may need for your build please let me know.
Best Regards,
Ramsey McKnight
Sales Manager
RuffStuff Specialties
916.600.1945"
I replied with all the info he requested. Waited. On June 22 I sent Ramsey an email asking for an update or tracking number. I have yet to hear back from Ramsey.
June 26th I sent Dan an email explaining that I have not herd back from Ramsey after giving him the info he requested.
I'm out 95USD on this diff cover that I ordered 50days ago. I told Dan in one email that I did NOT want to leave bad feedback anywhere. Firstly I blame Ramsey for not getting back to me more than once. I know Dan is likely VERY busy but I also put blame on him for not making sure Ramsey made things right after dropping the ball the first time.