goodburbon
NAXJA Forum User
- Location
- Westcliffe Colorado.
Got my boy a power Wheels Hurricane last year for birthday/christmas. Best toy he has ever had. He finally broke it this week. The fun begins.
I pull it apart to diagnose. the final drive gear/hub has shattered and the remaining pieces ripped through the drive hub on the wheel. Easy fix. 12 phillips head screws and it basically snaps together.
Wife goes online, finds a parts sales barn through Fisher Price.com. She finds a parts diagram. I identify the parts and attempt to purchase. No Joy. Fisher Price won't sell parts to individuals. Fisher price has authorized distributors who sell the parts for them. Good so far. Fisher price puts it in the contract with their distributors that the electrical and gear systems must be installed by authorized service centers. My nearest service center/parts place is 70+ miles away. I called them and tried to make nice with them. Part is $8. Installation is $44.50. Gas is 10mpg (truck) /140 miles x 2.70/gal. They don't care, it's in their contract that they have to install it.
So Power Wheels company policy demands that an $8 part costs me $90 and an afternoon of driving.
I was polite and cordial with the people on the phone, both Fisher Price and slightly less so the lady with the nearest dealership who wouldn't just sell me the part. (I let her know that their charge added up to $150 an hour.)
So Power wheels has given us the best toy my son has ever had and now has made me hate them.
Words cannot express the anger and frustration at this stupidity.
Oh and E-bay has a pair for $70 plus $17 shipping. I'm gonna go destroy something so I'll feel better.
I pull it apart to diagnose. the final drive gear/hub has shattered and the remaining pieces ripped through the drive hub on the wheel. Easy fix. 12 phillips head screws and it basically snaps together.
Wife goes online, finds a parts sales barn through Fisher Price.com. She finds a parts diagram. I identify the parts and attempt to purchase. No Joy. Fisher Price won't sell parts to individuals. Fisher price has authorized distributors who sell the parts for them. Good so far. Fisher price puts it in the contract with their distributors that the electrical and gear systems must be installed by authorized service centers. My nearest service center/parts place is 70+ miles away. I called them and tried to make nice with them. Part is $8. Installation is $44.50. Gas is 10mpg (truck) /140 miles x 2.70/gal. They don't care, it's in their contract that they have to install it.
So Power Wheels company policy demands that an $8 part costs me $90 and an afternoon of driving.
I was polite and cordial with the people on the phone, both Fisher Price and slightly less so the lady with the nearest dealership who wouldn't just sell me the part. (I let her know that their charge added up to $150 an hour.)
So Power wheels has given us the best toy my son has ever had and now has made me hate them.
Words cannot express the anger and frustration at this stupidity.
Oh and E-bay has a pair for $70 plus $17 shipping. I'm gonna go destroy something so I'll feel better.