old_man
NAXJA Forum User
- Location
- Loveland, Colorado
X2
Like my dad used to say, some people would bitch if you hung them with a new rope.
Like my dad used to say, some people would bitch if you hung them with a new rope.
We have learned over the past 9 years, that some people you just can't make happy no matter how hard you try...
this kind of talk from a vendor is bull...
To me this is polite non aggresive open invitation for a response? Am I wrong?
I`m done with JCR seem like spoiled kids to me, At least there customer service side.
Sorry I have moved on and I hope you really put some effort into making your customer service a class A act. You get great reviews and have good prices.
Call me proud, but now feel like I had to work hard for a response and making me happy would come off as making me feel like a sell out & that was not my intentions.
Almost all of the armor on my jeep is jcr, and I havent had a single issue with their product or customer service. My experience is they run a tight ship, and deserve only positive feedback.
Seriously, please don't buy from us.
We don't have an order for you (when your addresses didn't match, the transaction stopped there) and we don't have your money (read: your order did not go through). If Visa has a temporary hold on your funds, that's your issue with Visa. That per-authorization code means nothing to us. We don't have ANY of your information (cc numbers, address, name, phone, or any idea of what you are trying to order). How are we suppose to offer you customer service when we don't have any of this? What do you want us to do? Call Visa? Haha! I think what you are wanting is us to ship product in good faith? As soon as our security settings kicked in, it did not allow you to process an order. It's called FRAUD PROTECTION.
Welcome to the word of online credit card use.
i did... and i "got over it". even 100% agree that the situation is out of JCRs control. the OP shouldnt be blaming JCR.did you even read the thread before you posted?
I agree with their comment, but VA brings up a decent point. Much like the guy you just asked if he had actually read the thread, a new customer for JCR might pull up this thread and not read the whole thing and have that be their only opinion of them. It could work against them in that way, whereas for those of us who either have bought from them and been happy or just read the whole thread and understand the full situation, would have a different view.I believe JCR's comment was prompted more by the attitude of the customer and the repeated complaints about something they had no control over.