Re: Re: Important
That's awesome! Get that taken care of.
Had basement water proofed 2 months ago. The 6" of rain we got last week overwhelmed the catch bassin they installed and I got water in the basement. So I have them come out and look at it and they proceed to try sell me more services and tried telling me water was coming in in a different place than where they fixed.
I reminded them about their lifetime warranty and how the garunteed the fix they did would take care of the problem. They proceeded to try to tell me how tricky water is and sometimes they have to do more work (that I need to pay for). I then let them know that I was a mechanical engineer and that if I need to educate them on hydraulics I would be happy to do so. After a little more heated discussion they have agreed to come take a look and fix the problem.
That's awesome! Get that taken care of.