Ordered a Flowmaster cat-back system from Rusty's thursday. They had it shipped out the next day. UPS however, was SUPPOSED to deliver it today, but decided they'd leave it sitting in their warehouse for an extra day, and not bother to tell me where the hell it is (haven't updated their tracking info since they recieved the billing information Friday). Called up Rusty's today and talked to a very nice lady (whose name i can't remember right now) and with in 30 minutes she had contacted UPS and got down to business with them to figure out what the hell was taking so long, and she was back on the phone with me explaining the situation.
Extremely happy with the customer service provided by Rusty's, however I am NOT happy with the service from UPS at all, and I plan on letting them know about it once I have my order in my hands and its all accounted for, and not broken.