Wongs FAQ
Frequently Asked Questions
Electric Winches
Hydraulic Winches ( For more questions, please send us email by using "Contact US". )
Q: I'm very interested in your item, but I need only 1 piece or 2, are you able to supply?
A: Sorry, we could not, Please find that Wongs is not a retailer, each item has a limitation of minimum quantity. We do not sell products to end users.
Q: Why couldn't I find the contact phone numbers in your site? It'll be convenient for me to contact you.
A: Sorry but we used to list the numbers before, unfortunately, we got much trouble for mass of calls saying want 1 piece of product to be delivered to his/her home in 3 days! Please find us an exporter, but not a retailer. Why not use the form "contact us" firstly?
Q: What's your lead time?
A: 20-40 days, as per your specific order.
Q: Could you send me one piece of sample?
A: Not all requests could get sample. if Wongs takes you a good client, you may get, but generally, you'd have to pay the freight charge, and if necessary, the cost of goods as well.
Q: Why there is not a "shopping cart" in your site, It's good for me to order online.
A: Yes, a "shopping cart" is good but, Wongs is not a retailer, as a professional traditional exporter, it should not work like online book sellers, you must have comments or questions, and that's why a "contact us" form is more useful.
Q: I believe Wongs has a wide range of product line, but I prefer special style, size or specification, are you able to supply?
A: Good point, please inform us the detail, maybe we could help.
Q: I'd like you to produce the goods packed with our logo, is it workable?
A: Yes. OEM based orders are welcome.
Prettty funny stuff when you use the correct accent. 