Whoa, Mate!
Here's what you originally wrote:
seanR said:
I had a small (>$500) claim in 2001 and last year someone else totaled my '99 classic. That claim was $10,000. WTF. Why am I being held responsible for that?
Now you write that the '99 was totalled by your GF, who was driving the vehicle with your permission, in a one-car accident. So it was covered by your insurance.
THAT's why you are being held responsible for it -- because they had to pay. In this country, insurance companies insure vehicles, not drivers. Yes, they rate the drivers who will operate the vehicles, but the insurance is written to cover the vehicle. So -- they had to bite the bullet on that vehicle, and now they want out.
Is that right or fair? No -- especially if you have been with them for a long time and they've made much more from you than you cost them. But many insurance companies operate the same way -- they happily take your money as long as nothing happens, and when something does cost them some money they can't get rid of you fast enough.
However, you wrote that you've been with this "agent" for 15 years. The agent is not the insurance company. An agent sells insurance, like Lowe's sells light bulbs. Your issue is with the company, not the agent. However, if an agent with whom you've been doing business for 15 years isn't breaking his neck to help you in this case, then you need a new agent as well as a new insurance company.
Just be sure you're clear on your argument. From their perspective, they insured a '99 XJ. It doesn't matter if you drove it or the GF the day it crashed. As far as how it appears on your claim history, I take their side on that. It's still your claim. However, I don't think they are right to cancel you on the basis of the history you've posted. What else haven't you told us? Got any speeding tickets or other moving violations in the past several years? Those won't help you.