AT&T service...can't get an answer to a simple question...

[McQue]

AT&T product specialists are happy to assist you with your questions. Click below to begin your live text chat.

Chat representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.

Welcome to AT&T. My name is Danielle. How may I help you today?
Danielle: I will be happy to answer your questions regarding AT&T services. I specialize in setting up new phone accounts and High Speed Internet service.
you: What are your available internet speeds ?
Danielle: Do you currently have local service with AT&T?
you: no
Danielle: Have you checked the availability for AT&T High Speed Internet Service in your area?
you: tried and got an error 400
Danielle: Let me send you a link that will redirect you to a new order page and restart your order process to prevent any further error messages. Please copy and paste the following link into your browser window:
Danielle: https://swot.sbc.com/swot/resetSession.do?toURL=https://swot.sbc.com/swot/serviceQual.do
you: can't youy tell me if I give you my address?
you: I don't want to start an "order process" until I know the speed I can get...
Danielle: Let me try. May I have your complete address, please?
you: 8 Ciccio Court
you: Plainville, CT 06062
Danielle: Would you mind holding on a moment while I research that for you?
you: no problem
Danielle: Thanks.
Danielle: I apologize for the inconvenience. I am not able to check that for you as I am facing some technical difficulties. However, I would suggest you to try after 24 hours.
Danielle: Is there anything else I can help you with today?
you: no. thank you
Danielle: Thank you for chatting with AT&T today. It has been a pleasure assisting you.

Thank you for chatting with AT&T today. Have a great day.

 

[Bent]

Danielle: I apologize for the inconvenience. I am not able to check that for you as I am facing some technical difficulties...

Error 400?

 

[McQue]

Well I guess I should have made my point clearer for making the post to begin with...
I asked the "AT&T product specialist" a simple question...also told her I tried the automated service and it gave me an error 400....so, the product specialist basically offered me a website again to go try again to find out the information for myself...when I suggested she try to find it, all she has to offer is my initial results...technical difficulty, try again in 24 hours.. A good customer service rep would have offered to get the information when it becomes available, and call back with it and or email to the prospective customer...

Good service is hard to find nowadays...but I guess that is the way of the world...

whatever...

 

[BIgDaddyChia]

What do you expect when you talk to people in INdia.

 

[RichP]

Ain't globalization great, it will probably earn the CEO an additional $4 million bonus and stock option...

 

[dave92cherokee]

I just tried using their site and the info about your address and it worked fine. You can get up to 6Mb download and 512Kb upload.

 

[ehall]

Ain't globalization great

poor service from behemoth corporations only happened with globalization???

 

[RichP]

poor service from behemoth corporations only happened with globalization???

No, globalization only accelerated it....

 

[90Blue_XJ]

poor service from behemoth corporations only happened with globalization???

I think that was his sarcastic point. Right Rich?

Large corporations are getting worse each day. I was speaking to a Sprint rep in the Phillipines the other day and could barely understand anything she said. Her accent was overpowering her English.
That's why we have no fawking jobs here anymore, they are all in India or Malaysia or someplace other that the US.

 

[McQue]

I just tried using their site and the info about your address and it worked fine. You can get up to 6Mb download and 512Kb upload.

Thank you for your assistance kind sir.

When all else fails...you can always get good service at .

best regards,

McQue

 

[ChiXJeff]

<Beeeeeeeeep> Lost carrier.

 

[cal]

I used to really despise the fact that our call center jobs are going overseas.. but lately, I've been paying more attention to it.


People who worked those call center jobs locally, are the same peeps that were not qualified to wait tables - where they get the same pay but tips.

When I call Dell, or Microsoft, or AT&T and get someone in India .. they are usually college graduates who, while having an accent, speak impeccable English. Usually, they are very happy to have a good job, and are more than pleased to help me to the best of the ability provided by their employer. They are polite, patient, and typically nice.

When I DO get a call center here in the states, I'm getting someone who probably didn't graduate high school, reading from a script, bitter about the $7.15 an hour they are getting who couldn't give a damn if I actually get help or not and just wants me off the phone.


They aren't taking jobs from Americans, they are giving jobs to people who actually want them.

You're experience was shitty because they had to use the same tool you had access to. On the other hand, you had access to the same tools customer service did.

And check it, it worked for me too. Maybe the problem is your computer.

 

[FlexdXJ]

AT&T sucks ass. I like verizon. When you can get service where my cousin lives in kentucky its pretty good

 

[ehall]

That's why we have no fawking jobs here anymore

uhh, more people are working than ever before

 

[Ramsey]

AT&T sucks ass. I like verizon. When you can get service where my cousin lives in kentucky its pretty good

x2, I switched to a shared plan on at&t from verizon, big mistake.

 

[90Blue_XJ]

uhh, more people are working than ever before

Many places are cutting workforce levels at an alarming rqate. Try watching the news. GM has just had a big lay-off and more are expected. The local farmers can't get parts for their John Deere tractors because of plant closings. Where are you watching the news that you are getting these figures. This morning the CNN newscast related that unemployment was up over last month by something like 4%.

 

[Darky]

Unemployments levels are fairly low, but yes, recently with the gas crunch many businesses involving vehicle's (particularly large, heavy, gas-guzzling work vehicles) are seeing some major cutbacks. GM's money comes from SUVs and trucks, same as Ford and Chrysler. All are hurting right now, Ford even moreso than the others. Ford suffered from seriously crappy product until recently and lost a lot of market share to imports.

 

[cal]

Unemployment is at 5.5%, up .9% above the 2007 average. Not that high.

You have to take into consideration "not employed" and "unemployed" are not the same thing. If you were laid off 6 weeks ago, you aren't unemployed. To be statistically "unemployed", you have been unable to get a job after one continuous year of effort.

Our "not employed" rate is WAY HIGH right now, due to recent layoffs, but a vast majority of those people will find another job before being classified as "unemployed".


Data from www.bls.gov

Not that the Bureau of Labor Statistics is a reliable source or anything..

 

[proskier101]

A good customer service rep would have offered to get the information when it becomes available, and call back with it and or email to the prospective customer...

Good service is hard to find nowadays...but I guess that is the way of the world...

whatever...

i work in a call center for citibank and alot of us do not have an outside phone number or email so i cant call you back or i would. so sometimes the call back is needed. and if i called back everyone that wanted to be called back i would have no time to help those calling me as i would always be on an outgoing call. but i agree with the outsourceing, its bad and i cant stand it.

btw i am in tampa not India/philipeans(spl?)

 

[ehall]

Many places are cutting workforce levels at an alarming rqate. Try watching the news. GM has just had a big lay-off and more are expected. The local farmers can't get parts for their John Deere tractors because of plant closings.

Wait, you said that globalization is "why we have no fawking jobs here anymore" as if we lost all our jobs to Mexico and China over the last 10 years, and now you are talking about last week's plant closings as if they are proof of that claim.

The fact is that we have added millions of jobs to our economy over that period. Here is a graph of non-farm employment from the US Bureau of Labor Statistics from 1970 through 2006 [original PDF].

Do you really think "we have no fawking jobs here anymore"? More people are working than ever, regardless of short-term fluctuations.