AT&T service...can't get an answer to a simple question...

Unemployment is A LOT higher than reported, unemployment figures are based on who is collecting and as soon as you exhaust your 26 weeks you come of the rolls, you are still unemployed but the govt does not have to show it.
I have a search engine running on monster all the time and some others, monster used to generate 30-40 job leads a day in the NJ and PA area, for the last week, none in NJ and 2 in PA..
 
Unemployment stats are NOT measured by insurance, they are measured by the US BLS who surveys households and asks two questions: "do you have a job" and if the answer is no they ask "are you looking for a job". There is no time restraint on the measure at all. It's also completely independent of unemployment insurance; the BLS is a federal agency that determines the unemployment rate, while unemployment insurance is managed by the individual states.
 
Here is what you need to know about [un]employment statistics.

The statistics are managed by the federal Bureau of Labor Statistics (http://www.bls.gov). Every month they report the previous month's stats, including the employment level, the unemployment rate, and so forth. The statistics are measured different from each other, using two different surveys. This URL always gives the current summary report.

The current employment level, as reported in how many millions of people are currently working at payroll jobs, is gathered by surveying 150,000 businesses and government agencies, and then projecting the data onto the industries they represent. IE, they call up a bunch of construction companies every month, ask how many construction workers ARE ON THE PAYROLL and then project that answer onto the rest of the industry to guesstimate the current number of PAYROLL construction workers. If this number goes up in a category or the net number goes up then it means that an industry or the economy as a whole has created more jobs than it has shed, and if a number goes down then it means the opposite.

Meanwhile, the official UNEMPLOYMENT RATE is measured by calling random households and asking if anybody in the household is currently unemployed and looking for a job. They do not count retirees, housewives, students, the self-employed, and other persons who are not "employed" but are not actively looking for a job. The BLS also includes stats on the "long-term" unemployed, but those numbers are not removed from the current unemployed, and instead are reported twice. The BLS also includes stats on the number of people who have "stopped looking" and decided to become full-time moms or go back to school or whatever.

Since one number measures industry payroll, and the other number measures people who are unemployed and looking for work, the numbers are often disconnected from each other. For example (hypothetical), it is possible for a million payroll employees to suddenly quit their jobs and go back to college, resulting in lower employment (less payroll employees) and lower unemployment (less people "looking" for jobs) both at the same time.

There is another "unofficial" employment number which is gathered from the household surveys, which shows that actual employment as measured by household surveys is always much higher than the payroll numbers. This number captures people who do things like make a living on eBay, or run a catering business out of their home, or work construction as sub-contractor not on payroll, and who are not captured by the institutional payroll surveys.

Unemployment insurance is separate from all of that. It is funded and managed by each of the individual states (although Congress frequently passes more money to them), and has no relation whatsoever with the employment or unemployment statistics. If you quit your job, take the uninsurance, and do not look for another job right away, then you have reduced the employment level, but you have not affected the unmployment rate.
 
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cal said:
You're experience was shitty because they had to use the same tool you had access to. On the other hand, you had access to the same tools customer service did.

And check it, it worked for me too. Maybe the problem is your computer.

My experience was shitty because all they had was the same tool I had access to...they had no other customer service value add skills, or resources. At the time of my call, the tool didn't work for either of us...my computer is fine...

If the only value they can add to a call is "try this tool" "or try the tool later", you may as well just program the error message to say "tool is down try again later" instead of error 400, and then popping up an echat window offering help that can't be provided

Maybe the problem is with AT&T not giving the product specialists the tools and resources they need to give good service...as an earlier post reply mentioned, they aren't allowed to call out...maybe the don't give them email accounts either...

Either way, my training has always been to tell the customer, I don't have the answer right now, but I will find it for you and get back to you...and then do it.
 
The link wouldn't work for me--but I have AT&T. Also, my DSL seems to go out any time the clouds even think of gathering.
 
ehall said:
Unemployment stats are NOT measured by insurance, they are measured by the US BLS who surveys households and asks two questions: "do you have a job" and if the answer is no they ask "are you looking for a job". There is no time restraint on the measure at all. It's also completely independent of unemployment insurance; the BLS is a federal agency that determines the unemployment rate, while unemployment insurance is managed by the individual states.

In this state it's based on the UI rolls.
 
Timber said:
The link wouldn't work for me--but I have AT&T. Also, my DSL seems to go out any time the clouds even think of gathering.

DSL is kind of problematical, I have about 100 or so customers that have it, depends on the provider, we have 3 telco's here and the biggest, verizon, is also the most unstable, the smallest, conestoga is the most stable. Most of my smaller companies have cable and thats normally as stable as a rock.
 
I had SouthWestern Bell DSL for several years prior to AT&T buying them. Now I have AT&T. With that said I have had great service for, I guess about 7 or 8 years now. I have 3mb down and 512mb up. I am thinking about going to 6mb up, but you know gas prices...

I play online, and I get regular questions about what ISP I am using because my ping is 20, 16, or 8ms on the servers I play on. They are always surprised to hear I am on DSL since many of them "losers" are on cable.

Nothing against any of you on cable, but cable is an antiquated technology that should have died out with the dinosaurs that created it. Wait, I guess those guys are dead.
 
Mudderoy said:
I had SouthWestern Bell DSL for several years prior to AT&T buying them. Now I have AT&T. With that said I have had great service for, I guess about 7 or 8 years now. I have 3mb down and 512mb up. I am thinking about going to 6mb up, but you know gas prices...

I play online, and I get regular questions about what ISP I am using because my ping is 20, 16, or 8ms on the servers I play on. They are always surprised to hear I am on DSL since many of them "losers" are on cable.

Nothing against any of you on cable, but cable is an antiquated technology that should have died out with the dinosaurs that created it. Wait, I guess those guys are dead.

I somewhat agree that cable docis1 standards are outdated, speed on a cable modem is limited to 10mb up an down, for ADSL which is what the telcos deploy is limited to a MAX of 10mb down, 5mb up, just the nature of the beast. Docis2 I'm hearing 50mb up and down but I'm not buying it, maybe 25mb but 50 I don't think so.
FIOS on the other hand is unlimited and is the ideal consumer setup. FIOS has unlimited speed, gig a bit no problem, it's controlled strictly by how the provider throttles the speed, thats the nature of fiber, even to this day bell labs has not found a bandwidth limit on fiber, bell hit a limit around 57TB but that was because they ran out of hardware to generate all the different light frequencies, copper on the other hand whether twisted pair phone lines or coax cable has physical limits. The telco or cableco who deploys fiber [ FIOS verizon] will shortly be blowing away even digital cable and unless the cable companies start deploying fiber to the home they will be struggling to keep up. Up here in the boonies they, cableco, have run fiber except for that last mile to the home, the telco's have also gone all fiber from the switches but have not done that last mile to the home.
As for your DSL doing so well, I'd be willing to bet you are within a 1,000ft of the local SLIC [Service level interface cabinet] from the slic's its all fiber to the local switch. I have both DSL and cable modem, my slic is wire length 100ft away in the corner of my property, my wiring is all underground.
 
RichP said:
As for your DSL doing so well, I'd be willing to bet you are within a 1,000ft of the local SLIC [Service level interface cabinet] from the slic's its all fiber to the local switch. I have both DSL and cable modem, my slic is wire length 100ft away in the corner of my property, my wiring is all underground.

Actually no. I am towards the end of the line for DSL. When I first got DSL I was getting 384 down. About 2 months later, a friend that worked for SWB, told me about their new test where they were extending the DSLAM (sp?) so that people like me could get faster service. I called and asked SWB if I could get on this new "test"service. They came and dug a big ass hole in my back yard, and boom I was up to 1.5mb down after a couple of weeks.

They probably extended using fiber.

You gotta love that fiber. I'm looking forward to having it to my house. Although it seems all the ISP are worried about people using too much bandwidth these days. They need to look at it the way the Japanese do. I think they get 54mb via wireless from Satellite!
 
Mudderoy said:
Actually no. I am towards the end of the line for DSL. When I first got DSL I was getting 384 down. About 2 months later, a friend that worked for SWB, told me about their new test where they were extending the DSLAM (sp?) so that people like me could get faster service. I called and asked SWB if I could get on this new "test"service. They came and dug a big ass hole in my back yard, and boom I was up to 1.5mb down after a couple of weeks.

They probably extended using fiber.

You gotta love that fiber. I'm looking forward to having it to my house. Although it seems all the ISP are worried about people using too much bandwidth these days. They need to look at it the way the Japanese do. I think they get 54mb via wireless from Satellite!

The DSLAM is put in the slic, you probably were connected to the switch initially and they put a dslam in which is basically an ATM switch to the central office switch and extends the range so that 15,000ft limit starts at the dslam. Thats how my slic is setup, they come out and hook up a generator during extended power outages of more than 6 hours, one of the disadvantages of going to fiber over copper is they can no longer transmit power like they used to. In my slic there are 6 batteries that will power it for about 6 hours. Unofficially I keep the generator running and add gas as needed.
As far as Japan, they are all fiber, in fact even the US military bases over there are being upgraded by Allied Telesyn to fiber as well as internet and television from the US. It was part of a project I worked on last year for them.
 
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