Potential Problem with Ruffstuff 14 Bolt Brake Brackets......

9/11/08

Well here is the problem, short and simple.

We had the last batch (200 pair) of 14 Bolt Brake Brackets made at a local shop instead of the normal shop that was having trouble keeping up with the demand. I sent the laser file to them and they had made them before, but before we began making them bent. The file I sent did not mesh with their software and the bend lines did not automatically correct for the distance of the Caliper Pins from center like mine does.

The result is that the last 30-35 pair we have shipped could have the Caliper Pin 3/16” holes too low on the bracket, they will hit the rotor and are not useable. I say could because they were stacked right alongside the remaining brackets from the previous batch, we are still sorting them to see how many were shipped.

I will be calling everyone I believe may have been affected starting tomorrow morning. If you think yours were affected please call us and I can rush them out. We will begin sending replacements tomorrow morning with a preprinted return envelope to send the others back and a coupon good for 20% off on your next purchase, this coupon will not expire.

I am very sorry for this problem, we have over 4000 pair of these in use now and something like this tears me up but it is entirely my fault for trusting a computer and not checking them before they left the shop.

now thats some freaking customer service right there.

kudos

and this is why i will continue to recommend Dan and RuffStuff... Great work guys.

I was one of the guys that got sent the "off" brackets, and Dan in fact just called me up to let me know they'd be sending out the new brackets tomorrow. Even though this doesn't affect my build at all (these are for a tow rig) he was still very apologetic. I can't say enough good about the high level of customer service this requires, to detect such a fault, and make it right with such speed, effectiveness and courtesy.

Dan has absolutely earned a repeat customer.

Top notch in my book!! I have one of his diff covers (d 30)....AWESOME!! atriot:

Thanks for the support, all the problem brackets were replaced and out in the mail by Friday afternoon.....

I got mine monday, thanks Dan.

The envelope was a little beat up, but I'd be more worried about the mail carrier getting hurt on the brackets than the other way around.