**** YOU BOFA ATM

T

themangeraaad

NAXJA Forum User
Location
Halifax, MA
<RANT>
So I just went to a BOFA ATM (at a somewhat local branch, at approx 10PM). So I was going to take $140 out to pay a friend for a couple things I was buying from him and also have some spare cash.

Well the machine made all the noises like it was doing it's thing and then never dispensed any cash or a receipt! WTF!!! I tried calling into the call center to report the issue immediately at the time it happened (there's a nice big banner above the ATM that says "for issues call XXXXXX number"). I called in.... call centers were closed. **** YOU!!!

The machine gave me no cash but deducted $140 from my account. HOW CAN A GOD DAMN ATM BE DUMBER THAN A GOD DAMN SODA MACHINE THAT CAN TELL ME WHEN IT IS OUT OF CHANGE"!!!!!!!!!!!

So now I get to call the call center tomorrow morning at 7AM. If the call center can't get it straightened out for me I have to go and wait at the branch until they open at 9 (or show up early and wait until the first employee arrives in the morning to start opening). Hopefully I don't run into much of an issue but for some reason I see this ending bad. I have already emailed my boss and told him not to expect me in until 10:30... but WTF. If it was $20 or even $40 and they try and give me **** for it, I could almost walk away and save myself the stress. But for some reason I have a feeling I will be getting tons of **** and I can't just walk away from $140.

</RANT>
 
Well that was the easiest fix ever. I was anticipating hell on earth and stress.. The only thing that bothered me during the entire call was going through the automated menus (twice*). I called in at 7:07, and was off the phone by 7:25.

So I got through all the menus and was talking to the claims rep. She was able to see that the ATM I stopped at last night had a malfunction and reversed the transaction for me right then and there. Said my $140 should be credited back to the account within 2 hours.

So that was a much better experience than I expected. I honestly can say that out of all the people with complaints about BofA... I am not one. I have had very few issues with them (the only issue I have had really is that the magnetic strip on my credit cards keep wearing out... but that may be my wallet or something, still working to figure that problem out)


*I had to go through the menus twice: Once to get into my account at all and reach a rep about my debit card, then a 2nd time was I was transferred to claims services. Apparently they can't transfer my account information from one area of BofA to another.. not complaining too much though, I have dealt with far worse/annoying automated systems before

Edit: Now my only complaint is that it WAS so easy. I already emailed my boss and let him know I might not be in until 10 or so if the rep couldn't refund my $$ via the phone. I was kindof hoping that I would be able to relax and such this morning (and not have to leave the house until 8:30 so I could be at the bank for 9). Oh well, time to get ready for/go to work. I guess I shouldn't complain about that :laugh:
 
Last edited:
I don't think I have ever gone through the menue options and NOT had the live person just ask me the same questions again. So I just push 0 till I get a rep.
 
Sometimes dialing 0 doesn't work, so if you yell profanities most will recognize it and put a rep on the line. Try it sometime.
 
hubs97xj said:
Didn't you watch the game Sunday night? God hates New England, just like the rest of us do. Sorry you had to find out this way.
Click to expand...


Haha, Nice! Go lose to the Colts by one again and call the bank in the morning! :D
 
wolfpackjeeper said:
I don't think I have ever gone through the menue options and NOT had the live person just ask me the same questions again. So I just push 0 till I get a rep.
Click to expand...
BofA was pretty good about menus. The menu asked for my debit card # and SSN to verify. The first rep asked for my name (and maybe where the account was created) to verify. That was all (and that is all I usually get asked after entering all my account info, etc).

Before talking to the 2nd rep (claims rep) I had to go through all the menus again. I would actually rather deal with automated for some of these menus... I.e. a computer doesn't make typo's or 'mis-hear' my account number, so I would rather key that in through an automated message. This rep asked quite a few more verification questions, but didn't ask me for my account number again. So the rep's actually didn't re-ask every question. I have to say it was a rather pleasant experience (and I called in literally 2 minutes after I woke up, so me saying it was a good experience at that hour is really saying something).
 
FlexdXJ said:
Haha, Nice! Go lose to the Colts by one again and call the bank in the morning! :D
Click to expand...
I wasn't going to say anything to y'all, but we will see how the season turns out. Some of the game went real bad (for NE), but I have a feeling there was method to Belichick's madness towards the end of the game.
 
wolfpackjeeper said:
I don't think I have ever gone through the menue options and NOT had the live person just ask me the same questions again. So I just push 0 till I get a rep.
Click to expand...

If you want to save some time, yell into the phone "I want to speak with a representative" or something to that effect. Works great when I call Time Warner (almost on a monthly basis as they always screw something up)...bypasses the automated system completely and sends me right to a rep (or right to 10 minutes of waiting in line for the next available rep).
 
UNCC_99XJ said:
If you want to save some time, yell into the phone "I want to speak with a representative" or something to that effect. Works great when I call Time Warner (almost on a monthly basis as they always screw something up)...bypasses the automated system completely and sends me right to a rep (or right to 10 minutes of waiting in line for the next available rep).
Click to expand...
The worst service I have ever seen was definitely comcast when I lived in Virginia.

First they got TV/internet/phone working, but the internet would go out every couple hours and needed to be reset to work again. So I called comcast back and had them come out.. when they left this time internet worked [better, still not perfect] but TV and phone didnt. Then they came back and broke the internet again (this time it didn't work at all).

After that they missed their next appointment, and when I called in to complain about them missing they rescheduled around me to come do the work the next day.... which they also missed that appointment. Finally a few days later they got in and fixed everything plus gave me a free month of internet... but god damn.

Oh and almost every time I had to call in I was put on hold for upwards of 2-3 hours. FYI, if you ever have to call comcast for technical support and get put on hold that long.. hang up and call back, this time ask for billing. Billing answers pretty quick. Then play up the real pissed off customer (which you probably will be by this point) and tell them that you were on hold for 3 hours waiting for technical help.. they can usually patch you through to technical assistance pretty quick, lets you avoid the wait.
 
McQue said:
If someone told me they were on hold for 3 hours, I wouldn't beleive them, and I would think that they are a complete idiot for holding on for 3 hours!
Click to expand...
I just put the phone down on the desk next to me while I worked. By the time they picked up it had been at least 2 hours every time except once. Longest was 3.5 hours.

Kittrell said:
Except 11 hours ago, right.................:rolleyes:
Click to expand...
Well yeah, I was pretty pissed last night. But I work doing failure analysis so I know that s**t happens, after I posted here I just kinda wandered away from the computer and calmed down a bit. You can get pissed when it happens but a quick/complete/painless resolution to a "serious" problem can usually lead to customer loyalty and leave the customer as content as possible.

The fact that it took no more than a 20-30 min phone call this morning to get everything straightened out was quite impressive. I have rarely had an issue solved that quickly via a call center in the past.
 
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