Hi,
Im not really sure how to respond but I was notified of this thread so I figured it at least deserved the respect of a response.
No names needed but there are a lot of random lies floating around.. most of the time the lies go unsubstantiated because my self and anybody associated are blocked and cannot respond to things so facts that are untrue are allowed to manifest primarily on Facebook groups we are not apart of. Anybody can say anything behind closed doors because there is only one side of the story. The work my guys do is solid and I will gladly back that up with anything. but never the less I am not here to argue anything or create any drama.. just felt it is fair to respond. We switched our 800 number and now 18555Olympus [ (855) 565-9678 ] is our system. This also will soon have direct access to our 3 facilities worldwide. Olympus International LLC is solid and we are having our best Quarter on Record. Because of this we have been a little behind with some things but we are getting better. The holiday season slammed us hard and we took a little while to catch up. I am not sure in regards to any service emails but please feel free to reach out to Eric at
[email protected] and he can help. I get thousands of emails a day and am very busy and yes I occasional miss emails. If you are having a service issue please let us know and we would be happy to help.
Not sure where this "theft" crap is coming from but rather than making claims it might be best to get facts before making assumptions of reality.
You can reach me direct
[email protected]
To the OP - Sorry for the delay. I was informed about the situation and delay and that is more than it should be. If there is anything you would like in return for compensation for the delay or anything we can do shoot me an email direct and we can chat.
Olympus Offroad - Going Strong!
As I said, received my rope (eventually). My point in the OP was simply to ask for feedback from other customers, as the ship date changed several times, and the first rope we'd received did not match the site description (received a little under 3/8. Site description states 7/16). There are TONS of dodgy vendors (both in big shops as well as in basements and garages), and I just wanted to make sure I'd actually receive my order.
I understand that sometimes things get ****ed up. I run a business as well, and I do occasionally **** up and an order will get misplaced. That's fine. It happens. Where this went wrong is that I waited for weeks at a time without a response, the 800 number has never worked thus far, and the tone of the first few responses received seemed sorta accusatory/deriding. When I **** up an order, un****ing it becomes my top priority. If not simply because I'm not a dick, then also because negative feedback from customers gets around very quickly. Hell, I ****ed up an order a few days ago and forgot to send half the product. The rest of the order will ship out today (the day I was notified of a problem) along with some free stuff, equal to the worth of the entire order, and it'll either be same day delivery if I can get it, or I'll deliver it personally this afternoon.
That's just how business has to be run in the age of the Internet. Companies like RC peddle mostly shit products (with the odd gem that miraculously holds up well), but their customer support is so good that very few people care. They send me a winch with a kinked cable and a noisy reduction gear, I call to ask about it, and they have a complete winch with a new synthetic line in the mail by end of day for free. I then have nothing but good things to say about them as a company and recommend them very often, with the caveat that while they're cheap and have amazing customer service, most of their products sorta suck, but that's okay because their warranty is stellar.
When I order a rope on Jan 25, and the site says it'll be shipped within' 10 days, if it hasn't shipped within' 10 days, I've come to expect that someone will email me before I complain. When I email two weeks later asking for an ETA and asking about the discrepancy between the rope diameter, I expect everything will be done to make sure my order is fired out that day, and I definitely do not expect to be told that there is no discrepancy (I was told in the first email response that the rope measures just shy of 1/2" under load, which definitely isn't true unless we'd received the wrong product).
After a month and still no tracking number, I'd be a fool to not be suspicious. When I'm assured that my order will ship the week of Feb 15, I expect to receive a tracking number that week. I did not. In fact, I never received a tracking number until the package was received by my carrier in the US, and they notified me to come pick it up, on March 7th. That's 41 days from order date to date received.
Yes, this could be the odd **** up. As it's my only my single experience with the company, I'm not about to steer anyone away from them, but I do think it's important that my experience is available online, at least as a single point of reference for someone else.
I've still not received a good explanation for the rope size discrepancy. <3/8 is not >7/16. One email, someone did say that the core is 7/16 before it is wrapped with the outer layer, but I sorta don't buy that as I've owned a lot of different rope for lots of applications, and Dyneema (and Kevlar especially) do not compress well. Certainly not from nearly 1/2" under load, to below 3/8 with a cover (as stated in email). I don't really care what diameter the rope is, so long as the stated load capacity is accurate. I'd be more annoyed if the stated diameter was 3/8 and it showed up 1/2" because that wouldn't fit on my spool. The "7/16" rope fits suspiciously well on my spool though, taking up almost a full wrap less than my last 7/16.
TL
R.
I don't want anything in compensation. What I'd like to see is your product descriptions match reality as closely as possible, and get your 800 number up and running, and your email clients working (so they can download attachments), and your shipping ETA's held to fast.
P.S. Rope installed on Jeep and she's damned pretty. I'll post up a technical review once I've put it through some abuse.
One thing I will mention is that I really wish they'd braced the eyelet. Luckily, the eyelet is loose enough that I can probably pry it out from the rope without having to disassemble the end, so I can add a brace, because anything over a 15k pull will cause it to deform and get stuck on my hook. Does look like very nice rope though, especially for the price.
