Dellstopjeeps Wife
NAXJA Forum User
- Location
- Battle Ground, WA
NAXAJ approved
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My tent collapsed at TORXfest this year. Poll connector snapped, which bent the tent pole, and then put a hole in my fly.
Took it back to REI where it was originally purchased. They offered me an in store credit for the value of the tent ($270), or to repair it free of cost. Since I'm kind of fond of my tent I chose to have them repair it.
Finally got it back today, and the pole is good as new, and the fly is patched. I have to give REI credit for their customer satisfaction guarantee. Not too many places would do that for a three year old used tent.
I think I'm ready for some summer camping!
I'll probably retire the tent after this summer though. I've gotten my money out of it. Time to browse the new models.
My tent collapsed at TORXfest this year. Poll connector snapped, which bent the tent pole, and then put a hole in my fly.
Took it back to REI where it was originally purchased. They offered me an in store credit for the value of the tent ($270), or to repair it free of cost. Since I'm kind of fond of my tent I chose to have them repair it.
Finally got it back today, and the pole is good as new, and the fly is patched. I have to give REI credit for their customer satisfaction guarantee. Not too many places would do that for a three year old used tent.
I think I'm ready for some summer camping!
I'll probably retire the tent after this summer though. I've gotten my money out of it. Time to browse the new models.
Oddly enough they sent it out to a Vancouver outfit just down the road from me.Not sure where YOUR tent was repaired, but there's a business in my building complex here that does that. Repairs tents, zippers, etc. for REI.
TentPole Technologies specializes in fiberglass and aluminum tent pole replacements and repairs. Our team has over 30 years of experience working with the industry's top suppliers, including Easton Aluminum.
Who would have ever though? Someone could make a whole business based on tent pole repair. Crazy!
Is that a hemi badge? Did it come with a new thong?
Gross.