Carefull with the Superwinch comments, thier Ep series is outstanding
and customer service goes beyond that.
We had a small issue with one last week, the brush retainers turned
out to be installed backwards.....while the winch still worked fine,
it was loud.......being local, it was run over to Superwinch and more
or less diagnosed and fixed on the spot......not just fixed, the entire
section or outter core was replaced with new.....tracking began with
the old parts as it went up stairs with the R&D dept. to find out why/
how this happened.....
The customer, never saying this to any rep at Superwinch, happened
to be a major ATV dealer from the other side of the state who bolts
Warn products to ATV's everyday......after getting the service he
recieved from Superwinch, he stated he's dropping Warn products and
is going to pick up Superwinch due to the outstanding service.....he's
more or less had service issues with Warn in the past, this type of thing
he said would have taken 3 weeks on the phone back-n-forth dealing
with Warn.......He left Superwinch VERY impressed.
How do I know all this? I sold him the Superwinch Ep series winch, I, needless
to say am just as happy as my customer.....who just happens to be a vendor
for another winch company.......
If you invest in a winch, someday you're going to want it serviced. Buy a
Major name brand, there are alot of 100% import winch'es entering the
market, they arrive label free with areas for your own name/label available,
but....who's going to service it?