Fawk rubicon express.

[outlander]

Wtf is their problem lately?Anyone else having problems with them?

This all started a few years back when I ordered my lift from them and they sent me wrong parts.They corrected that but.....

Fast foward to now.I ordered pinion shims from them last month that ended up being wrong for my setup(was my fault,ordered the wrong ones)sent me the wrong center pins
They corrected that but.....

Returned the shims for a different size and specifically told Eric the salesman 4* shims.....guess what arrived at my house today????
You guessed it the wrong size!!

I called him and asked to speak to the manager and he said she was in a meeting.I told him the that he sent me the wrong shims and requested they ship the right ones out overnighted.After all I paid for fedex express shipping in the first place,so that should be a sign to them that I need these quick.

He said he would have to talk to the manager but their policy only allows them to ship parts via the original method paid for......btw thier computers are down again like they were at the end of January.Not even an apology....

I've spent thousands of dollars with this company and they dont want to overnight shims they sent out wrong.
Never again......They have lost my business.

Just a little heads up to anyone considering Rubicon express....

 

[Prepmech]

Go through someone who does a lot of business with them like Dirk at DPG Offroad. He can save you a lot of time, troubles and money. DPG is a sponsor, so by buying from him you are also supporting .

Rubicon Express is pretty bad about sending out the wrong parts or taking forever to ship something, and their customer service is pretty bad.

But... they make some good stuff, and to me it is worth it. I get all of my stuff from one of their vendors and let them do the fighting for me.

 

[outlander]

Yea I went through Dirk when I ordered my lift....still got wrong parts(I know its not his fault).two drivers side drop bracket braces instead of a driver side and passengers.He saved me some cash too.

He was cool to deal with and fixed the problem unlike R.E who tries to argue..
Another reason I am done with them is because they are all the on the other side of the country on the west coast.Shipping $$ sucks and is probably the reason why they take so long to get to the east coast.

 

[Rev Den]

And this affects the MWC how?


Closed.

Rev