are you guys cleaning/greasing your craftsman ratchets? they come new with very little grease and it is crap. doesnt take long before they dry out, skip, and ratcheting becomes very rough and stiff. take them apart, clean with a wire brush and solvent. grease them with a good quality grease. make sure you dont loose the little ball bearing. use grease on the spring too. re assemble and wonder why you never have done this before.
by the way, sears does this to the ones you bring back, then gives them out as replacements. next time you are at the counter, look for 2 boxes of ratchets. one is full of repaired ones, and another with ones broken. the repaired box has a lot more in it.