Yucca-Man said:I've never had a problem on Napaonline; could it be your browser/firewall? They aren't all on banker's hours...just most of 'em. Never go to the young guy behind the counter if the greasy older guy is there (this has held true in every NAPA I've been to); the older guy knows his stuff.
bowhunter said:Im not sure if im pissed or disapointed been a parts counter man for 16 years
7 of those are at NAPA. Dont lump us all into the same category my store is open 7 days a week 7:30 Am to 7:00 pm Monday through Friday 8 to 5 Saturday and 10 to 3 on Sunday. I work hard at what i do,ASE certified. Im im in Northern Indiana we make sure we hire only competant experienced people(yes not many young guys here) so again we are not all the same sorry if youve had bad experiences.
GSequoia said:Ratings in the South Bay (don't know what's wrong with Pasadena!)
Just do what I did and get hired on at a place where we're all young guys... Then again that was on-base so the greasy old guys were the ones working in the toolroom. You're right about the NAPA independent ownership thing; obviously it makes a huge difference in how the place is seen. I remember the NAPAs in Chandler, AZ as having those bankers hours, and was pleasantly surprised to find that the two near me are open longer. Most parts they've had to order in arived within three days, sometimes even the next business day and unbelievably they beat the local prices when I was replacing my O2 sensors and exhaust.Ludakris said:your the reason I got to twiddle my thumbs at many counter jobs..
I don't like that attitude much either, neither does the wife.casm said:Me neither. When I lived in Fullerton, the Napa down there was really first-rate. Gotta be something to do with regional management.
On a semi-related tangent: my personal pet peeve with all of these places (the local Kragen excepted) is the you-don't-know-what-you're-talking-about attitude the parts counter people have. During that coil-seeking incident, both Napa and Pep Boys were convinced that it couldn't possibly be the coil - because no spark was running between a pulled plug wire and the block when I cranked it over, it *had* to be the computer, despite the fact that my multimeter showed signal from the ECU on all pins. Yeah, I know they're trying to upsell at every possible opportunity, but c'mon, folks - don't insult your customers' intelligence like that.
Oh, and one other thing I like about the local Kragen: leave a message out-of-hours needing a part, and they'll call you back in the morning once it's ordered for a credit card number. Never had an auto parts store do that before.