SurfXJSnow
NAXJA Forum User
- Location
- Charlottesville, VA
Took the parents, brothers, wife and son to Outback tonight...
15 minutes to get a waiter at our table.
10 mins to have the server notify me that the Sam Adams Oktoberfestkeg was empty and I had to choose something else.
Ordered a blooming onion and got some weird fried mushroom appetizer instead. Told the server it was wrong but decided to give it a try for the hell of it... (not to bad)
Got our salads and they tasted like they were prepared last week, croutons soggy and lettuce wilted.
45 mins later we get our entrees...
My younger brother immediately pulled a hair off his filet and his baked potato was cold.
My wifes steak salad was missing the steak...
My "medium rare" ribeye was well done.
My other brothers potato was bare when he ordered it loaded.
My fathers quesadilla looked like it had been sitting under a heat lamp for an hour.
And my moms teriyaki kabob thing was well done when ordered med-rare.
Now let me say... I'm not the kind to complain if a few things aren't right, especially when eating out on a crowded Friday night... But come on! Nothing was right!
I've decided tonight that big chain restaurants don't care about their quality of
service... But only how many tables they can turn every night and maintaining a healthy bottom line. So, no more big chains for me. I've had enough lately from all the corporate crap. It seems you only find good customer service at the mom and pop small businesses anymore.
It all comes down to paying for expensive marketing campaigns with a guy with an Australian accent telling you to eat steak, or a place run by a local family, that cares about their product, and still has pride in what they do.
So that's it. I'm on a small business bail out. For the next month I am going to try and shop strictly at small businesses. I know I'm not the only one who feels this way so speak up!
15 minutes to get a waiter at our table.
10 mins to have the server notify me that the Sam Adams Oktoberfestkeg was empty and I had to choose something else.
Ordered a blooming onion and got some weird fried mushroom appetizer instead. Told the server it was wrong but decided to give it a try for the hell of it... (not to bad)
Got our salads and they tasted like they were prepared last week, croutons soggy and lettuce wilted.
45 mins later we get our entrees...
My younger brother immediately pulled a hair off his filet and his baked potato was cold.
My wifes steak salad was missing the steak...
My "medium rare" ribeye was well done.
My other brothers potato was bare when he ordered it loaded.
My fathers quesadilla looked like it had been sitting under a heat lamp for an hour.
And my moms teriyaki kabob thing was well done when ordered med-rare.
Now let me say... I'm not the kind to complain if a few things aren't right, especially when eating out on a crowded Friday night... But come on! Nothing was right!
I've decided tonight that big chain restaurants don't care about their quality of
service... But only how many tables they can turn every night and maintaining a healthy bottom line. So, no more big chains for me. I've had enough lately from all the corporate crap. It seems you only find good customer service at the mom and pop small businesses anymore.
It all comes down to paying for expensive marketing campaigns with a guy with an Australian accent telling you to eat steak, or a place run by a local family, that cares about their product, and still has pride in what they do.
So that's it. I'm on a small business bail out. For the next month I am going to try and shop strictly at small businesses. I know I'm not the only one who feels this way so speak up!
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