- Location
- Murrieta
I'm sure there are many good experiences with them, but I wanted to share an experience I recently had with Northridge 4x4 that was disappointing.
May 10th I purchased an assembled axle from Northridge4x4. At the time I was informed everything but the housing was in stock and the housing was a few weeks out. They charged my credit card the full amount and shipped me the axle shafts. Later in May I follow up to verify all the parts they charged me for are in stock and to get a status on the housing. Housing is a few weeks out and everything was on hand except the 1310 yoke, but they have that on order. The sales rep I've been dealing with has been good, and he was quick to respond to my emails.
Thursday I follow up with my rep and get the good news the housing has arrived, but the ARB they charged me for that was in stock when I made the order and was charged for, is now showing -6 quantity on hand and wont be shipping until mid July.
I called around and found an ARB at Quadratec, who was nice enough to put it on hold until I could get a ship to address from Northridge. I call Northridge and speak with a manager about getting a refund for the ARB I purchased and to ship the ARB from Quadratec to them. I explain to him I'm on a deadline because I'm trying to make a Rubicon trip in early July. The gentleman tells me they can't do the swap because of the possibility of complications with warranty issues. I explain I'm upset because I paid for these parts, was told they were in stock, and now they are not, and because of this I'm missing my trip. No let me see what we can do, instead I'm told I'm confrontational. He transfers me to my rep, who was polite and said he would call me back. My rep calls me back a few minutes later, tells me they can't do the swap and I'll be seeing my axle late July early August.
I recognize that Covid has caused supply chain issues, and if the axle was driving the delay in the delivery I'd understand as that was built after my purchase. But to be told parts are on hand, I pay for those parts, and now to be told they are not in stock and actually -6 on hand is frustrating. I was under the assumption when the order was made those parts would be put aside for the build since they were paid for.
May 10th I purchased an assembled axle from Northridge4x4. At the time I was informed everything but the housing was in stock and the housing was a few weeks out. They charged my credit card the full amount and shipped me the axle shafts. Later in May I follow up to verify all the parts they charged me for are in stock and to get a status on the housing. Housing is a few weeks out and everything was on hand except the 1310 yoke, but they have that on order. The sales rep I've been dealing with has been good, and he was quick to respond to my emails.
Thursday I follow up with my rep and get the good news the housing has arrived, but the ARB they charged me for that was in stock when I made the order and was charged for, is now showing -6 quantity on hand and wont be shipping until mid July.
I called around and found an ARB at Quadratec, who was nice enough to put it on hold until I could get a ship to address from Northridge. I call Northridge and speak with a manager about getting a refund for the ARB I purchased and to ship the ARB from Quadratec to them. I explain to him I'm on a deadline because I'm trying to make a Rubicon trip in early July. The gentleman tells me they can't do the swap because of the possibility of complications with warranty issues. I explain I'm upset because I paid for these parts, was told they were in stock, and now they are not, and because of this I'm missing my trip. No let me see what we can do, instead I'm told I'm confrontational. He transfers me to my rep, who was polite and said he would call me back. My rep calls me back a few minutes later, tells me they can't do the swap and I'll be seeing my axle late July early August.
I recognize that Covid has caused supply chain issues, and if the axle was driving the delay in the delivery I'd understand as that was built after my purchase. But to be told parts are on hand, I pay for those parts, and now to be told they are not in stock and actually -6 on hand is frustrating. I was under the assumption when the order was made those parts would be put aside for the build since they were paid for.