NOTE TO POTENTIAL North Ridge 4x4 BUYERS

[evilpresence]

NOTE TO POTENTIAL BUYERS

After reading the thread below about a week ago, I went to www.northridge4x4.com and searched for bumpers there trying to find a good price. The Warn front bumper without the grill guard was priced at $299.00. I immediately called NR4x4 to verify the price and check to see how much shipping would be since they are located on the other side of the US. He couldn't find it so he asked to call me back in 5 minutes which he did. Just so happens the guy on the phone said that was the correct price at $299.00. I then purchased the bumper online, since it would be easier and I would have a receipt. Note that Quadratec sells this exact bumper for $519. How could NR4x4 be able to sell it this cheap, I don't know but I was excited. When I got off work, I had a voicemail from NR4x4 to give them a call. I figured it was them informing me about the shipping cost. Wrong. The guy on the phone said that the bumper was mispriced and was supposed to be $599.00. How can they be the much over Quadratec is something I'd like to know, but he said in no way they'd be able to let me have it for $299 and he hung up. I think this is horrible customer service considering I not only have a receipt for the purchase, but I also had the price verified on the phone. I don't believe I am trying to 'rip them off' since I verified the price. I did everything in my part for the $299, now NR4x4 should do there part. Yes they would be loosing money on this bumper, but if you work in the Jeep industry, seeing something that looks expensive and is priced cheap should be reviewed. I have thought since that the least they could have done is offer it to me at cost.

Is it worth it to send this into the BBB?



http://www.naxja.org/forum/showthread.php?t=30488

 

[87CherokeeChief]

i think that when the price is marked wrong they should give it to you at that price...but there has to be some limit to that....the 2 prices have a 300 price difference....thats a good chunk of change so i think they should split the difference maybe? and give it too you for 450 or 475.

 

[90Pioneer]

Reciept for purchase = proof of purchase.

They now are holding your property.

 

[Ramsey]

if what above said is true. i think it would be worth a trip to small claims court, at least for the principle of the matter.

 

[2offroad]

do they have your money?

 

[RichP]

Yea, I saw that price and almost jumped on it RIGHT THEN but I have other things in the fire, it was 2am est and I figured I could not get a shipping quote which I figured was going to be in the neighborhood of $300 and the posted price was only bait to get you going. You should be getting it for the posted price. I bought a chrome YJ bumper from a supplier off Ebay, decent price, they whacked me for shipping, it cost more than the bumper, screw me once, shame on you, screw me twice shame on me... also turned out to be a CJ bumper and wouldnt' fit, oh well...
A few years ago, 2000, I got a new 36" JVC tv, couple of days later I decided to look at DVD players, went to circuit city after researching online so I had all the JVC prices in my hand. As I was looking I came across one for $259 or $299 or thereabouts, JVC listed that player for like $699. I asked the salesman if that was the correct price and he said 'yes', I told the salesman I would take one and he proceeded to ring it up, took my amex and went thru the steps. BINGO, 'wrong price' , I said 'No, thats the right price for me, the shelf sticker matches the model, I asked you and it's a done deal' , store manager agreed and thats what I got it for, in NJ thats a state law. The new correct shelf sticker with the correct price was on there before I left the store...
IMO, northridge should have bit the bullet, made the sale and changed the web site ASAP, as soon as I see a site that says 'not responsible for pricing errors' or something to that effect I won't do business there, it's your frigging web site and if you make a mistake HONOR IT or get the $uck out of business. If your business can't proof read what you publish, touch luck charlie. If you publish a price in the sundy paper and misprice it dramatically, guess what, you better have a bunch of those items in stock for when people show up, otherwise it may be called fraud...
Is it worth it to pursue, thats up to you, how much is your time, frustration and stress worth. Right now I have a negative view about them but for 'heavy shipping items' I try to get that stuff locally so unless they have some exclusive item I wanted I probably would not go there anyway.
If you really want it take a copy of the web pricing to one of your local 4x4 shops that has a supplier that carries the warn stuff in their warehouse, you might be able to negoitiate the price down a bit . you save on shipping that way too. Quadratec wanted shipping on their warn bumpers and I needed 4, 2 fronts and 2 rears for our TJ's. Local shop, pocono 4 wheel drive, matched Quadratec's price and no shipping, P4WD's supplier had them in stock and I got them them over the next couple of weeks, no shipping, saved me over $100 total. JMO

 

[Eagle]

Basically I second what RichP wrote.

If they accepted your order, then you have a gripe. You should call and speak with the manager or owner directly. Don't get belligerent, just make clear that you did your part by asking, you were assured that the price was correct, and they accepted the order. Offer him/her the chance to step up to the plate, but be clear that if they decline to honor an order that they ACCEPTED, you will report them to the better business bureau.

 

[Rawbrown]

not resonsible for pricing errors is one thing. vendors should know what they are advertising for what price on there website. but a vendor does have the right to change prices at any time. as a vendor I won't take a loss on a deal. I think in all fairness to both the vendor and you that the best compromise would be to either promptly reverse the charges to your card or offer to sell you the bumper at cost plus shipping or at least half the shipping. yes the rep screwed up. or at least he had inaccurate info in front of them.

unless the company is big. then it would be wise for them to take the loss and send you the bumper at $300 plus shipping.
tough call.

 

[BrettM]

they screwed up, we all do it, and we're very thankful when we don't receive the full reprecussions of our mistakes. if they're a small company, don't try and take $300 away from their rent and food money. (If it was 4wheelparts, give 'em hell until you get it for $300) I think it would be fair for both partys to get it at cost. They don't lose anything but some time, you get a great price.

 

[ChEwBaCcA]

people make mistakes....its an error, they dont OWE you S***!

I would have told you "fine, Ill sell it for $299 and it will be $300 for shipping"

Get over, and buy one at normal price

Chewy

 

[KGNickl]

I'd have to mix up what everyone says a bit. I'd say they have 3 fair options to give you depending on what type of business they are:
1) Refund your money and say sorry. (loss of customer but fair)
2) Give it to you at $299+shippings and take the loss.
3) Give it to you at what it cost them+shipping.

NOTE: As for law on it i'm not sure. I'm sure it varies from state to state. Also since the transaction is not finalized (No shipping cost) i'm also not sure. I'd say it's worth it to make a 10-15 min call to the owner and give him your story. If he won't do it for $299+ shipping ask him to check cost and if it's low enough that even fair of him. Otherwise just ask for a refund and tell him your dissapointed and he just wasted your time you will never do business w/ them and that your posting a negative reviews on jeep forums about your experience w/ them, notify the better business bureau. Which is mean but if they don't comprimise it's just letting everyone else know cause I know I would be grateful to avoid a business as such.

 

[evilpresence]

people make mistakes....its an error, they dont OWE you S***!

I would have told you "fine, Ill sell it for $299 and it will be $300 for shipping"

Get over, and buy one at normal price

Chewy

Why are you acting so ignorant? If it happened to you, you wouldn't be a little pissed? It might have been an error online, but for me to call and verify the price? That shouldn't have been an error and like I had said, if you are in this business you should know the relative price of items especially if you are a retailer. I'm not a retailer but I know how much items for XJs, YJs, TJs and ZJs should be around. $300 for shipping, right.

 

[RichP]

Why are you acting so ignorant? If it happened to you, you wouldn't be a little pissed? It might have been an error online, but for me to call and verify the price? That shouldn't have been an error and like I had said, if you are in this business you should know the relative price of items especially if you are a retailer. I'm not a retailer but I know how much items for XJs, YJs, TJs and ZJs should be around. $300 for shipping, right.

It happens, I bought a front chrome bumper for a YJ over Ebay, cost was like $60, locally it was $120, then they wacked me $80 for shipping and to boot it was for a CJ. Ticked me off, was planning on buying some other stuff from them but not after that not to mention they took a month to get it here. What can I say, 'they got me', they won't get me again but thats life.

When I quote a system and "I" screw up because I selected the wrong memory for the board/processor and the correct stuff costs more then I eat it, period, end of discussion, anything else is called 'bait and switch' in my book. I will make the customer aware of it and sometimes they WILL pay the difference voluntarily but I dont cancel the order, back out or waffle in anyway. But then my steady customers know I generally bring in systems under quote and reduce the charge accordingly and my better customers give me carte blanc when I build what they want from their specs, takes a while to build that kind of trust but I also give them copies of my invoices.

 

[ChuckD]

Quote:
Originally Posted by ChEwBaCcA
people make mistakes....its an error, they dont OWE you S***!

I would have told you "fine, Ill sell it for $299 and it will be $300 for shipping"

Get over, and buy one at normal price

Chewy

Why are you acting so ignorant? If it happened to you, you wouldn't be a little pissed?

Because he can and life isn't fair. I know I would be grateful to still have the $299.00 in my pocket. Come on, it's not like you really lost anything. I have lost out on deals a number of times, even when my check was already in the mail. Seller's change there mind.

 

[red91]

not resonsible for pricing errors is one thing. vendors should know what they are advertising for what price on there website. but a vendor does have the right to change prices at any time. as a vendor I won't take a loss on a deal. I think in all fairness to both the vendor and you that the best compromise would be to either promptly reverse the charges to your card or offer to sell you the bumper at cost plus shipping or at least half the shipping. yes the rep screwed up. or at least he had inaccurate info in front of them.

unless the company is big. then it would be wise for them to take the loss and send you the bumper at $300 plus shipping.
tough call.

A venodr cannopt change the price AFTER THE SALE. if I walk in and your guy tells me that a total gear swap to 4.88's on a D-44( or whatever size you'd like to use...) a set of lockers ( take your pick ) and a 8 inch lift complete was going to run $1200.00 and I said ok I'll take it, and your company declined to do the work that I had paid for you'll now have the one customer you don't want. A PISSED OFF one talking to everyone from the BBB, The local rag ( newspaper ) all his friends etc...

It's not worth your business reputation that you've spent years working on to blow off 1 customer becuase a sales rep, or internet webage priceing guy chokes and makes a mistake. You suck it up, do the job, and don't let it happen again.

Money lost, or not. You lose on some and make a killing on others. the object is to make things even across the board. You just cant tell the guy FU and walk back into the wharehouse like nothing happened. THEY OWE HIM THE BUMPER. He does have a paid receipt that show purchase of product. I'd tell them maybe they'd like it if I called the attourney general. That would freak them out... :scared:

 

[ChEwBaCcA]

Why are you acting so ignorant? If it happened to you, you wouldn't be a little pissed? It might have been an error online, but for me to call and verify the price? That shouldn't have been an error and like I had said, if you are in this business you should know the relative price of items especially if you are a retailer. I'm not a retailer but I know how much items for XJs, YJs, TJs and ZJs should be around. $300 for shipping, right.

Because I quote industrial products that go into 5 figures. Sometimes people make mistakes, sure I can legally hold them to it....but you know what happens then.... " they're forced to take the order, they'll ship when it comes in" guess what ....the product never comes "in stock" for that person.


and to answer your question, NO I wouldnt be pissed if it happened to me. You know what the avg. retail price of that object. If you had any business sense at all, you'd know there is no way someone is selling auto aftermarket stuff that cheap and making a normal profit.

#3 you come in here and trash on a company over a honest mistake. WTF
this is lamer than "lets bash on rusty" threads of yesteryear!

Grow up and get over it...............this issue is a waste of bandwidth.

chewy

 

[evilpresence]

Because I quote industrial products that go into 5 figures. Sometimes people make mistakes, sure I can legally hold them to it....but you know what happens then.... " they're forced to take the order, they'll ship when it comes in" guess what ....the product never comes "in stock" for that person.


and to answer your question, NO I wouldnt be pissed if it happened to me. You know what the avg. retail price of that object. If you had any business sense at all, you'd know there is no way someone is selling auto aftermarket stuff that cheap and making a normal profit.

#3 you come in here and trash on a company over a honest mistake. WTF
this is lamer than "lets bash on rusty" threads of yesteryear!

Grow up and get over it...............this issue is a waste of bandwidth.

chewy

You work in the industial business and I work in the antique business. Sometimes I or an employee of mine miss prices an item and it is sold at my store. I don't call that person up and tell them they owe me $30 or $200 because an associate f-ed up and nothing happens to the associate. I've sold items in Sotheby's before, that I have had significant lose on. Other times I can make 2000% profit or more.

Glad to see your company is REAL honest. Fawkers like you that give business a bad rep.

I came in here asking if it was worth sending it to hte BBB, you need to reread the thread again buddy. You seem a bit out of proportion.

 

[2offroad]

do they have your money?

this question was never answered, do they? if not the sale never took place.

 

[evilpresence]

The $299 showed up on my account for about 24 hours and then came off. When he called me back the first time, I was told to do it online to avoid any miscommuication over the phone.

 

[2offroad]

then they do owe you some type of offer to make the customer happy. but not to lose money.