On Tape: Rep Won't Let Customer Quit AOL
An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration.
It took him 15 minutes waiting on the phone just to reach a real, live person.
http://www.nbc10.com/news/9406462/detail.html
Now, that's customer serivce :kissyou:
An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration.
It took him 15 minutes waiting on the phone just to reach a real, live person.
http://www.nbc10.com/news/9406462/detail.html
Now, that's customer serivce :kissyou: