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Screwed on EBAY deal ? HELP

bretto

NAXJA Forum User
Location
Orem,Utah
Just got my Lincoln 175 MIG welder off of EBAY. The listing was listed as new in original box. So is get this and the box looked a little ragged. It was obvious opened cuz the factory tape was cut. I pull it out and the damn thing is all busted up. The face plate is cracked and the bottom is bulging out. From what it looks like, I'd say it was dropped while it was in the box. It wasn't UPS's fault cuz there was broken pieces that are missing from the box. Also there is a few tips missing. I am still waiting to hear back from this guy but if there is no response from this guy is there any recourse to take? I have his email/phone/address and I payed with Paypal.
Brett
 
bretto said:
Just got my Lincoln 175 MIG welder off of EBAY. The listing was listed as new in original box. So is get this and the box looked a little ragged. It was obvious opened cuz the factory tape was cut. I pull it out and the damn thing is all busted up. The face plate is cracked and the bottom is bulging out. From what it looks like, I'd say it was dropped while it was in the box. It wasn't UPS's fault cuz there was broken pieces that are missing from the box. Also there is a few tips missing. I am still waiting to hear back from this guy but if there is no response from this guy is there any recourse to take? I have his email/phone/address and I payed with Paypal.
Brett


Did you pay the extra for the Paypal insurance? Anyway, if not, Paypal are a bunch of Nazi's and they'll probably freeze his acount. Is the person a regular seller on ebay. If so they should ahve a good rep or a bad one.
 
PayPal offers Buyer Protection. If item is not as expected you have to file a complaint and they will reimburse funds. Works kind of like credit card buyer protection. They have a link in the PayPal window of the listing.

I've never used it, but at least it's a start if the seller doesn't take care of you.

Mark
 
You guys are fast. Yea he is a regular...has about 3100 auctions with 98% positive feedback. I just dont want to get screwed. I will just have to see if make good on the deal. I guessing that he resells returned items. But that isn't cool if he doesnt mention it.....he was kinda deceiving but hey it was missing parts that was listed in the auction.
Brett
 
bretto said:
You guys are fast. Yea he is a regular...has about 3100 auctions with 98% positive feedback. I just dont want to get screwed. I will just have to see if make good on the deal. I guessing that he resells returned items. But that isn't cool if he doesnt mention it.....he was kinda deceiving but hey it was missing parts that was listed in the auction.
Brett



If he is a regular, they are pretty particular about negative feedback. Try to be detailed and tactful as possible when dealing with them. Take pictures if possible.
 
I would if he doesnt respond quickly report him to ebay and file a complaint with paypal. I sale on ebay and buy and if you dont do something about it he just keep doing stuff like this. My guess thow if he selling returned items that he could have not know it was broken but he should have none. so report him .
 
I wouldn't immediately jump all over the seller. I have seen several instances where UPS has trashed something, and the packaging tape was damaged or maybe intentionally cut to check it out?

Either way the shipping company has access to packaging tape just like everybody else so I'd point the finger at them personally first. I highly doubt somebody with that much positive feedback would ship out something that damaged and expect it to pass...thats almost ridiculous.
 
Paypal Buyer Protection is a damn great tool. I had a seller that wouldn't respond to e-mails after a package went 'missing'. When I filed a complaint with Paypal, and their 'investigation' started the seller wouldn't respond to them either. Paypal dropped the freeze the account bomb, and the seller refunded my money without a word.

But at least give a seller a chance to respond, if this person has 3800 feedbacks chances are they take it seriously.
 
w_howey said:
Paypal Buyer Protection is a damn great tool. I had a seller that wouldn't respond to e-mails after a package went 'missing'. When I filed a complaint with Paypal, and their 'investigation' started the seller wouldn't respond to them either. Paypal dropped the freeze the account bomb, and the seller refunded my money without a word.

But at least give a seller a chance to respond, if this person has 3800 feedbacks chances are they take it seriously.


I agree file a complaint with ebay about the product asap. and email him that you are doing it. also make a complaint with paypal. I jsut settled a complaint on a non functional storage card. got all my money back took about 30 days
 
i'd give the selller a chance to make it right.. sounds like he takes Ebay very seriously and will do what he needs to do.. take a ton of pics... paypal has alot of good protection for you but it can also work in reverse.. i sold a D44 spool last year to a guy and about 4 months later i was notified that the transaction was "under investigation"... i was NEVER allowed any info on the investigation but they took back the $$ he paid me and made my account negative.. and i was allowed no recourse without starting legal action of my own. my guess is he used a fraudulent card or something like that. but the "privacy policy" didnt allow me as the seller ANY INFO on the problem or any way of getting back my $$ without suing the guy...

if he is serious about his auctions he will make good on the deal.
 
Make sure you keep an eye on the calendar too. I believe you only have 30 days to file a complaint with PayPal and 60 days to file a complaint with ebay. After that they won't even acknowledge that you exist.

3100 @ 98% means over 60 people before you have had a bad experience with that seller.
 
Like ChicksDigWagons said I would also include the shipping company. If the box was dropped in shipping it could have opened up and allowed parts to get lost. And they have tape to retape boxes also. I have seen that several times at work and sometimes parts are lost. File a complaint with them also. If the package was insured you should be able to get you money back from them.

Charles
 
w_howey said:
But at least give a seller a chance to respond, if this person has 3800 feedbacks chances are they take it seriously.
Then again, "Billet" Lift has a lot of positive feedback as well...and strongarm anyone who tries to say differently.

Caveat emptor?
 
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