I did the same thing. How long before I am cooked? Wouldn't you need to have your reverse lights on for a sustained period of time for this to get that hot? Or, is it just possible from frequency of use?
in the cab? :) In the passenger seat or what? I like the cargo room so a swing out carrier works good for me. No problem seeing out either....make sure it has a good angle on it though. hate draggin ass.
LOL! Joe is very forgiving...he could have had me for lunch over this but, instead, now has a customer for life. This is what I mean by legendary service.
Good advice and from now on, it is local all the way. For the record, I had Joe source new sliders and do the install for me FLAWLESSLY...
As far as handling my self with Rusty...In my dealings with others, rule #1 is treat each other with respect and dignity.
While hot, especially as the problems escalated, composure was maintained. I just took a hard line on when (which I could not get an answer because he said it's out of his...
Hi TC,
You obviously did not read what I wrote even in the last post...I did not say the customer is always right. As we all know, that is simply untrue. I said, "customer service is number one" (job one).
There are many times when they are wrong, but it how you handle it that matters...
The 29 spline axle crossed this dumbass's mind more then once. Wish I did it but that was not the point.
While I was at it, I should just upgrade to a 9" with a spool! :)
Thanks for all of your candor and some valid points!
I have been in business for over 13 years and customer service...
Due diligence....point well taken.
You're right...hindsight shows this post was in poor taste but it was so horrendous my vision was clouded a bit.
On the flipside, I provide many 'hair trigger' positive comments for a job well done too.
Staying "Above the Line" is my philosophy and...
Forgot to mention that the steering box brace had the wrong size bolts with it. Since it was so bad getting anything done, I went to the Nut & Bolt store and got 'em myself!
Just wanted to share why I personally will NEVER do business with
Rusty's Off Road again. Since they do 80% of their business with XJ
owners, I am sharing this here. You've been warned...
Rusty is a cordial enough guy but lacks ownership and follow-through.
In early March I placed a large...